Your information
Privacy policy
What we collect through this site, what we do with it, and how to reach us about it.
Who We Are
This policy covers Air Champs, an HVAC contractor (license #1162030) at San Jose, CA. “We”, “us” and “our” mean Air Champs. “You” means anyone who visits this website or contacts us through it.
It covers this website and the information you give us when you send our form, call, text or email us.
Information We Collect
Information you give us
When you send the form, we receive:
- your name, phone and city, which the form needs to send;
- your email and the OK to text me box, if you add them;
- what you write in your message.
The form goes to Netlify, a service we use to pass form messages to our email. Netlify receives what you typed along with your IP address and browser details, and keeps a record of each message for a limited time. Our email provider then delivers it to our inbox. See the Netlify privacy notice: https://www.netlify.com/privacy/
When you call, text or email us, we receive your phone number or email address and whatever you choose to tell or send us, such as photos of the job.
If you give us information about someone else, such as a tenant, a relative or the owner of the property, please make sure they are fine with you sharing it.
Information collected automatically
This website runs on a hosting company’s servers. When your browser loads a page, the host records standard technical details: your IP address, your browser and device type, the page you asked for, the page that sent you, and the date and time. We use these records only to run, fix and protect the site.
We use Google Analytics to count visits and see which pages people view, and to note when someone taps our phone number to call. It stores cookies in your browser and sends Google your IP address, your browser and device details and the pages you view (see Outside services and Cookies).
We do not use advertising pixels or session recording.
What not to send us
Please do not send bank or card numbers, Social Security numbers, driver’s license numbers, passwords or health information through the form, email or text. We do not need them to quote the job, and email and text are not fully secure.
Outside Services On This Site
When your browser fetches something from another company, that company receives your IP address and basic browser details and handles them under its own privacy policy, not this one.
- Google Analytics. The tool we use to count visits and see which pages people view loads from Google Analytics (www.googletagmanager.com). Google Analytics may set cookies and collect information about how you use it, more so if you are signed in to an account with it. See its privacy policy: https://policies.google.com/privacy
We do not control these companies and are not responsible for their practices.
How We Use Your Information
We use your information to:
- count visits and see which pages people view;
- answer your call, text, email or form;
- look at the job, give you a quote and schedule the work;
- do the work and follow up on it;
- keep records of quotes, contracts, permits, invoices and payments;
- follow the law, including tax, licensing and building rules;
- keep the site and our records safe, and stop fraud or misuse;
- bring or defend legal claims.
We do not use your information to make automated decisions about you, and we do not build profiles of you for advertising.
We Do Not Sell Your Information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as California law uses those terms.
We do not give your information to other companies for their own marketing. California’s “Shine the Light” law (Civil Code section 1798.83) lets California residents ask us about such disclosures once a year, using the contact details below.
We do not offer discounts or other rewards in exchange for your information.
Calls, Texts And Email
When you send the form or contact us, we call, text or email you about your request and your job, including follow up after the job, such as asking how we did.
We will not send you marketing texts or emails unless you ask for them.
To stop texts, reply STOP. To stop calls or emails, tell us by phone or email. We stop within 10 business days, except for messages about work you have already booked with us.
Your carrier’s message and data rates may apply.
Automated Text Messages
We use our texting app to send automated text messages, such as appointment reminders, updates about your job and a request to review our work after it is done. None of them advertises anything.
We send these texts only to a mobile number whose owner agreed to get them, by ticking the box on our website form or by agreeing in writing when booking work with us. The box starts unticked. Agreeing is optional and is not a condition of buying anything from us.
Message frequency varies. Message and data rates may apply. Reply STOP to any of these texts to stop them, or HELP for help. You can also call (408) 603-8784 or email airchampshvac@gmail.com.
Our texting app sends these texts for us and handles your number under its own privacy policy. We never share or sell mobile numbers or text consent to anyone for their own marketing.
Photos Of Our Work
Some pages show photos of jobs we have done. We post photos of a customer’s property only with the customer’s permission.
Before we post a photo, we blur or crop out house numbers, license plates, faces and anything else that would identify the property or the people there.
If you see your property, your vehicle or yourself in a photo on this site and want it taken down, call (408) 603-8784 or email airchampshvac@gmail.com. We take it down within 10 business days.
Your Choices And Rights
You can ask us to:
- tell you what personal information we have about you, where it came from, why we have it and who we have shared it with;
- give you a copy of it;
- correct anything that is wrong;
- delete it;
- stop calling, texting or emailing you.
We honor these requests from anyone, wherever you live.
How to ask
Email airchampshvac@gmail.com with “Privacy Request” in the subject, call (408) 603-8784, or write to the address below. Tell us what you want and how to reach you.
To protect you, we check that the request comes from you by matching details we already have, such as your name, phone number and property address. We ask only for what we need to check, and we use it only for that.
Someone you authorize, such as a relative or an attorney, can ask for you. We may ask for your signed permission and confirm the request with you directly.
What happens next
We confirm we got your request within 10 business days and answer within 45 days. If we need more time, we tell you why, and we take no more than 45 days more.
We may keep records the law requires us to keep, or that we need for a dispute or a legal claim, such as contracts, permits and invoices. If we keep anything, we tell you what and why.
Requests are free. We will never charge you more, give you worse service or treat you differently for making one. If a request is clearly unfounded or excessive, we may decline it, and we tell you why.
Do Not Track And Global Privacy Control
Some browsers send a “Do Not Track” signal or a Global Privacy Control (GPC) signal. We do not track you across other websites, so these signals have nothing to switch off on our side. We treat a GPC signal as a request to opt out of the sale or sharing of your information, which we do not do in any case. Google Analytics handles these signals under its own rules.
Children
This site is for adults arranging work on a property. It is not aimed at children under 16, and we do not knowingly collect information from them. If you believe a child has sent us information, contact us and we will delete it.
How Long We Keep It
We keep your information only as long as we need it for the reasons in this policy:
- if you ask for a quote and do not hire us, as long as we need to answer you and follow up on that quote;
- if we do work for you, as long as we may need it for follow up on the work and as long as California law requires us to keep contractor, tax and business records;
- Google Analytics records, for the period set in our Google Analytics account;
- records of form messages kept by the service we use, for the period it keeps them;
- host server records, for the period our host keeps them.
We delete your information when you ask, unless the law requires us to keep it, and we clear out old records we no longer need.
Keeping It Safe
This site uses HTTPS, which encrypts what you send through it. We let only the people working on your request or job see your information.
No website, email or phone system is completely secure, so we cannot promise that no one will ever get to your information without permission. If a security breach affects your personal information, we will notify you as California law requires.
Where Your Information Is Kept
We are based in California and handle your information in the United States. Some of the companies that work for us may process information in other countries under their own policies.
Other Websites
This site may link to other websites. Their privacy practices are their own, so please read their policies before you give them information.
Accessibility
If you have a disability and need this policy in another format, call (408) 603-8784 or email airchampshvac@gmail.com and we will provide it.
Changes To This Policy
We may update this policy when our practices or the law change. When we do, we post the new version on this page and change the “Last updated” date at the top (November 11, 2026). If we make a significant change, we say so at the top of this page, and we do not apply it to information we already have from you without your consent where the law requires it.
Contact Us
For questions, requests or complaints about this policy or your information, contact:
- Air Champs
- Attn: Privacy
- San Jose, CA
- airchampshvac@gmail.com
- (408) 603-8784